The task of synthesizing and sending reports is time consuming, particularly in the case of redundant reporting tasks. The center has developed an IVR system, which is an automated telecommunications system that enables users Interact with a computer system to exchange data, allowing Community Health Extension Workers (HEWs), nationwide to, send and review key activities and indicators to a centralized server. The community Health worker can use any mobile device including feature phone, landline, smart phone etc. to use the system. It is ideal for real time surveillance, eventbase surveillance where care workers have only a basic communication device.
TenaCareIVR has allowed Public Health Emergency Management (PHEM) that Includes disease surveillance and selected Maternal & Child Health (MNCH) priority indicators notification report to be sent from community Health worker level to higher health administration levels for a immediate action . The system has promoted transparent and simplified the process for the community Health extension workers and subsequent levels by minimize reporting burden, Improving quality and timeliness of reporting and promoting immediate action. TenaCareIVR integrates with TenaCareeHMIS/PHEM allowing districts health office, regions/provinces, health care facilities and ministries of health exchange data in real-time to perform further analysis and perform informed action.